FAQ & POLICIES



Do you offer subscriptions?

While we do not offer traditional subscriptions, we do offer an auto-renew subscription service. To read more about it, click here.

Is your magazine sold in stores? Do you offer wholesale orders?
Yes! Click here to view the select shops that carry our publication. If you are a store-owner, conference planner, or church and are interested in stocking our magazine, please reach us at info@deeplyrootedmag.com with the number of hardcopies you are interested in purchasing and your zip code so we can give you an accurate wholesale quote. We require a minimum of 10 copies for wholesale pricing.

Do you have plans to re-print Issue 1 or any of your sold out back issues? Do you know of anyone that might sell a used copy?
Printing each issue is a major production and for this reason, once issues are all sold out than they are no longer re-stocked. We encourage you to purchase print issues while they are still available as we do not have any current plans for re-print at this time. We do not have any recommendations for purchasing used copies as most people keep and collect each volume.

Do you have plans to host another Deeply Rooted Retreat?
We are prayerfully considering another but do not have any immediate plans at the moment. If we did host another, it would be in 2018.

How can I become a contributor or guest contributor?
We are not currently accepting any new contributors at the moment. We may open submissions later in the year. The best way to stay in the know about this is to follow us on Instagram.

Where are you located?
Our team is spread out throughout the United States but we ship our office is in Central Pennsylvania.

What is your phone number? I'd like to speak with someone rather than converse over e-mail.
As much as we would love to offer phone hours, our founder and shop manager - the two that deal with all sales - are stay at home moms and unfortunately, their kids don't let them do much talking. :) E-mail is the best way to reach us: info@deeplyrootedmag.com.

Do you have any intern opportunities or staff positions?
Unfortunately, we do not have any immediate internship opportunities or staff positions open at the moment. Because our team is scattered across the US, we do not have a the capacity to facilitate an intern program. 


When will you ship my magazine?
We mail shipments out on Tuesdays and Thursdays but it varies if there is a holiday, flux in orders, or weekend. The moment USPS picks up the order, they scan it in and delivery starts there. Priority mail should take 2-3 days and standard shipping/media mail can take anywhere from 2 to 8 business days. 

I purchased your digital download and haven't received my download link. What should I do?
Please check your junk folder and/or wait (1) hour to make sure that your e-mail hasn't been delayed. If you still have not received it, please e-mail us at info@deeplyrootedmag.com; subject line: missing digital download and provide us with your order number.

I was able to download my digital copy but can't find it on my iPad/Kindle/Device anymore. How do I get it back? 
Unfortunately, most devices do not allow you to save a PDF directly from it's "downloaded" state. We recommend downloading the file to your desktop computer or laptop and then transferring the PDF to your device to make sure it's saved. If you are still having issues, please e-mail us at info@deeplyrootedmag.com.


What is your return policy? 

RETURN POLICY
All sales are final on all products once items are shipped with the exception of apparel (unless otherwise marked.) If items are not shipped, refunds may be given. Unworn, unused apparel may be returned less the cost of shipping. If you would like us to send you a return label please e-mail us at info@deeplyrootedmag.com with the reason for return. You will be charged $4.50 for the return label.

INCORRECT ADDRESS
We are not responsible for shipments sent to un-updated, incorrect addresses. Please double check that your shipping address is correct. Your billing address may not be your shipping address. If your shipping label has been printed (meaning it is paid for) and  you need to do a change of address, you will be responsible for the new shipping fee. We have this strict policy because incorrect addresses are a common mistake these errors cost us two additional shipment costs (returned package fee + re-shipment fee.) If your magazine is sent to the wrong address, you are responsible for a $4.50 re-ship fee and must wait until your package is returned to us before we can re-ship the issue.

MISSING PACKAGE
If you are missing your package, please refer to our e-mail for your tracking number to follow it's status. If it is marked as "Delivered" and it is not at your house, we are not responsible for the missing package. Please call the post office and/or talk to your local postman for more information. If you are concerned about a missing package in the future, please ship via priority mail so you can claim insurance. If the package goes missing during transit, please follow up with post office and then notify us of their response.

DAMAGED OR DEFECTIVE MERCHANDISE
We will gladly replace items if they are defective or damaged due to shipment. We are not responsible for damage occurred by your child, pets, or any other external conditions once the package is delivered. If you need to exchange for the same item, send us an email at info@deeplyrootedmag.com with a photograph of the item condition to open a case. Upon approval and depending on where you live, the time it may take for your exchanged product to reach you may vary.